WHAT ARE THE SHIPPING OPTIONS FOR MY ORDER?
Web orders for items in stock are available for shipping within 24 to 48 hours from order receipt via three options:
FedEx: Standard (3-5 business days) – 4.95
FedEx: Two-Day shipping (2 business days) – 24.95
FedEx: One-Day shipping (1 business day) – 40.95
If you are ordering more than one item different rates will apply. Currently we only ship to the continental United States, Hawaii and Puerto Rico.
We cannot ship to a P.O. Box address.
WHAT IF MY PANTS/SHIRT/SHORTS DO NOT FIT ME, HOW CAN I EXCHANGE FOR THE ONES THAT FIT?
If you ordered pants/shorts or shirts that don’t fit you and you need to exchange them, first email customer service at email@example.com to get a RA (Return/Exchange Authorization) number. Now ship the product that does not fit you in all its original packaging and let us know what size you would like to replace it with we will gladly replace the product for you. The RA number must be sent along with the Return/Exchange Authorization Form and product so we can trace and replace your product appropriately.
HOW DO I RETURN A PRODUCT IF I AM NOT SATISFIED?
All returns on full-price merchandise must be made within 30 days of the shipment date. In order to process your return, items must be unworn and tags must be attached.
Final Sales items are not eligible for a return or refund.
In order to expedite the processing of your return, we prefer that all product(s) be returned to the following address:
Sub70 USA, LLC
c/o Global Logistics Solutions, Inc.
5389 North Nob Hill Road
Sunrise, FL 33351
I HAVE RECEIVED A WRONG ITEM, COLOR OR SIZE, HOW DO I GET THAT EXCHANGED?
If we shipped you the wrong item, please email customer service at firstname.lastname@example.org.
It is important that you contact us before returning your item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
Before you call, please have your order number available. Please provide the order number and a detailed description of the difference between the item you ordered and the item you received.
Please note: Sub70 is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.
I HAVE RECEIVED DEFECTIVE MERCHANDISE, HOW DO I GET THAT EXCHANGED AND WHO WILL PAY SHIPPING?
If you’re exchanging an item because of quality issues, Sub70 will pay the cost of Standard Ground shipping to send a replacement item to you. Please follow return/exchange process above.
Note: Returned items for an exchange will be credited to the original form of payment and a new order will be placed for replacement item(s). Availability of replacement item(s) is not guaranteed. You will receive an email notification upon the completion of the exchange processing.
IF I HAVE A QUESTION, WHOM DO I ASK?
All of our customers are important to us, so we treat them as we want to be treated whenever we’re a customer. Please use the email customer service at email@example.com and we will be glad to email you back.
DO YOU TAKE CREDIT CARDS?
We currently accept Master Card, VISA, American Express and Discover.
WHERE ARE YOU LOCATED?
We are located in Hollywood, Florida
WHAT ARE YOUR HOURS?
Customer Service is open Monday through Friday 8 am- 5 pm EST.
I NEED TO ORGANIZE A LARGE ORDER FOR MY TEAM, LEAGUE, OR ASSOCIATION. CAN YOU HELP ME WITH PRICE AND ORDER?
Please contact firstname.lastname@example.org.
CAN A SALESMAN COME SEE ME?
If you are or would like to become a retailer of our product please contact email@example.com.
WHAT IS THE MINIMUM ORDER?
There are no minimum order quantities for our in-stock items.
DO YOU SELL WHOLESALE?
Our prices are always very low compared to our competition. We have special pricing for large orders and can work with you on your order.
CAN I SEE SAMPLES BEFORE I CHOOSE MY GARMENTS?
Samples are only sent to our retailers at this time.